---
title: Getting Started with the Service Hub
description: Need help getting started with your HubSpot Service Hub account? Browse through our Academy resources and get off to the right start.
---

# Getting Started with the Service Hub

This will be your 1-stop guide for getting ready for your kickoff call and Service Hub set up.

## Before Your Kickoff Call

Here are a couple of things to get completed before our call so that we can be productive with our time.

![Setup Your Knowledge base domain](https://137828.hs-sites.com/hubfs/Sword%20and%20Sprocket/Images/ServiceHub-Onboarding/Preliminary-Call/Setup-your-domain.png)

##### Setup Your Knowledge base domain

This will be the domain you use to host your knowledge base. Here's a [knowledge article](https://knowledge.hubspot.com/articles/kcs_article/knowledge-base/how-do-i-set-up-and-customize-my-knowledge-base) for more help.

![Connect your personal inbox to HubSpot](https://137828.hs-sites.com/hubfs/Sword%20and%20Sprocket/Images/ServiceHub-Onboarding/Preliminary-Call/Connect-your-email.png)

##### Connect Personal Inbox

Connect your inbox to successfully track conversations. Here's a [knowledge article](https://knowledge.hubspot.com/getting-started-with-the-hubspot-crm-free/how-to-connect-your-inbox-with-the-hubspot-crm) for more help.

![Add our JS Snippet to your Head Tag.](https://137828.hs-sites.com/hubfs/Sword%20and%20Sprocket/Images/ServiceHub-Onboarding/Preliminary-Call/Add-your-tracking.png)

##### Install your JS Snippet

**For SALES HUB and new SERVICE HUB users only**  
Here's a [knowledge article](https://knowledge.hubspot.com/getting-started-with-hubspot-v2/install-the-tracking-code) for more help.

## Preparing for your Call

1.  
   
   
   
   
   
   
   
   #### Inbound Service Framework
   
   People continue to evolve how they buy, and modern customers are more demanding than ever. That's why you need to engage your customers in the way they demand, guide them to good outcomes proactively, and grow together through deep relationships and advocacy. To grow better, you need to establish a scalable system to deliver exceptional customer experiences, delight the modern customer, and earn your promoters.
   
   [View the full Service Hub Lesson ››](https://academy.hubspot.com/lessons/inbound-service-fundamentals)

![Create a list of employees that will be using the Service Hub](https://137828.hs-sites.com/hubfs/Sword%20and%20Sprocket/Images/ServiceHub-Onboarding/Preliminary-Call/Create-your-list.png)

##### Create a list of employees that will use the Service Hub

Come to the call with a list of employees you want to add as users in the Service Hub

<https://137828.hs-sites.com/getting-started-with-the-service-hub#>

![Create or connect shared inbox.](https://137828.hs-sites.com/hubfs/Sword%20and%20Sprocket/Images/ServiceHub-Onboarding/Preliminary-Call/Create-shared-inbox.png)

##### Create or connect shared inbox

Set up the one place for your conversations, here's a [knowledge article](https://knowledge.hubspot.com/articles/kcs_article/messages/how-to-use-conversations) for more help.

<https://137828.hs-sites.com/getting-started-with-the-service-hub#>

## Resources for setting up your Service Hub

- Conversations & Helpdesk
- Knowledge base
- Customer Feedback
- Reporting & Analytics

#### Conversations & Helpdesk

![500x262.png](https://137828.hs-sites.com/hubfs/Conversations-dashboard.png)

- [Create and manage tickets](https://knowledge.hubspot.com/articles/kcs_article/tickets/how-do-i-create-and-manage-tickets)
- [Default Ticket properties](https://knowledge.hubspot.com/articles/kcs_article/tickets/hubspots-default-ticket-properties)
- [Customize/configure ticket pipelines and stages](https://knowledge.hubspot.com/articles/kcs_article/tickets/how-do-i-customize-my-ticket-pipelines-and-stages)
- [Creating email templates](https://knowledge.hubspot.com/getting-started-with-sales-tools-user-guide/how-to-use-sales-templates)
- [Creating snippets](https://knowledge.hubspot.com/getting-started-with-sales-tools-user-guide/how-to-use-snippets)
- [How to use conversations](https://knowledge.hubspot.com/articles/kcs_article/conversations/how-to-use-conversations)
- [How to use bots](https://knowledge.hubspot.com/articles/kcs_article/messages/how-to-use-bots)

#### Knowledge base

![](https://137828.hs-sites.com/hubfs/knowledgebase.png)

- [Go live and customize your knowledgebase](https://knowledge.hubspot.com/articles/kcs_article/knowledge-base/how-do-i-set-up-and-customize-my-knowledge-base)
- [How to create a knowledgebase article ](https://knowledge.hubspot.com/articles/kcs_article/knowledge-base/how-do-i-create-a-knowledge-base-article)

#### Customer Feedback

![](https://137828.hs-sites.com/hubfs/customer-support-survey-follow-up.gif)

- [Send customer support survey](https://knowledge.hubspot.com/articles/kcs_article/customer-feedback/how-do-i-send-a-customer-support-survey)
- [Send customer loyalty survey](https://knowledge.hubspot.com/articles/kcs_article/customer-feedback/how-do-i-send-a-customer-loyalty-survey)
- [Customer feedback FAQ](https://knowledge.hubspot.com/articles/kcs_article/customer-feedback/customer-feedback-faqs)

#### Reporting & Analytics

![](https://137828.hs-sites.com/hubfs/customer-feedback-submissions.png)

- [Analyze knowledge base performance](https://knowledge.hubspot.com/articles/kcs_article/knowledge-base/how-do-i-analyze-my-knowledge-base-performance)
- [Analyze customer feedback](https://knowledge.hubspot.com/articles/kcs_article/customer-feedback/how-do-i-analyze-my-customer-feedback)