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HubSpot Service Hub Tutorial

Setting Up Customer Feedback Surveys in HubSpot Service Hub

Setting Up Customer Feedback Surveys in HubSpot Service Hub

HubSpot Service Hub Tutorial

In this lesson, you'll learn how to gather insight into the customer experience by setting up customer feedback surveys in HubSpot.

 

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Lesson Description:

Collecting feedback is essential for your company to recognize what's working for customers, what isn't working, and where there's room for improvement. But collecting feedback isn't always as easy as asking customers for their honest opinions; it can be difficult to know when and how to ask for feedback. Using HubSpot's Feedback Framework, this lesson will cover which survey methods are optimal for your company needs, how to send out said surveys using HubSpot's Service Hub, and how to analyze your feedback in order to improve your customers' experience.

Instructor
Headshot of Adriti_Gulati

Adriti Gulati,
Inbound Professor
HubSpot Academy

Adriti is currently an Inbound Professor for HubSpot Academy, focusing on Sales and Service Hub. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. Adriti is passionate about ensuring education is accessible to all.

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