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Lesson Description:

Say good-bye to scattered communication and disorganized channels. HubSpot Conversations is a universal inbox — including chat, team email, and a bot builder — that gives you and your team one place to view, manage, and reply to all communications. With Conversations, you’ll open the lines of communication so that your customers can reach out to you how they want to reach out to you. But it doesn’t end there. Conversations also gives you a one-stop shop to see and respond to all customer inquiries. And each conversation doesn’t have to start from scratch, forcing your customers to repeat their history with your service team every time. Conversations gives you and your team quick insights into past experiences each customer has had with your company, so you can be as human and helpful as possible in your responses. The end result? A streamlined, organized, and empathetic customer service experience.